⌘K

Surveys

Measure customer satisfaction with NPS and CSAT

Net Promoter Score (NPS)

Active
55
NPS Score
Promoters412
Passives168
Detractors62
Response rate50%
JanFebMarAprMayJunJulAug02550100

Customer Satisfaction (CSAT)

Active
4.3
Average (out of 5)
52.4%
Response Rate
438
Positive
76
Negative
Scale: 1 (Very dissatisfied) → 5 (Very satisfied)

All Surveys

SurveyTypeStatusRecipientsResponsesResponse RateScore
Q3 Product NPS
NPSActive1,28464250%55
Support Interaction CSAT
CSATActive98051452.4%4.3/5
Onboarding NPS Pulse
NPSScheduled32000%0