Customer Success Overview
Monitor customer health, engagement, satisfaction and growth.
Total Customers
50
12.4% vs last month
Active Customers
33
8.1% vs last month
At-Risk Customers
0
5.2% vs last month
Healthy Customers
18
6.7% vs last month
NPS Score
2
4.3% vs last month
CSAT Score
3.7/5
2.1% vs last month
Renewal Rate
84%
1.8% vs last month
Monthly Recurring Revenue
$189.5K
9.5% vs last month
Customer Health
Distribution across health bands
50Customers
Customer Engagement Trend
Weekly active users & engagement score
WAUEngagement
NPS & CSAT
Customer satisfaction snapshot
Net Promoter ScoreGood
2
14 Detractors15 Promoters
CSAT (Customer Satisfaction)+2.1%
3.7/ 5.0
At-Risk Customers
Require immediate attention
Renewal Pipeline
Upcoming renewals (next 120 days)
Recent Customer Activity
Latest interactions across accounts
Support Ticket — Support ticket #6507 opened by Robert Nguyen
Maya Kusuma · Oct 5
Support Ticket — Support ticket #9409 opened by John Nguyen
Maya Kusuma · Oct 5
Survey — NPS survey sent to John Tanaka
Andi Pratama · Oct 5
Email — Sent onboarding follow-up email to David Harris
Rangga Saputra · Oct 5
Task — Follow-up task created for MeridianPay renewal
Rangga Saputra · Oct 5
Campaign — Renewal reminder campaign delivered to Helix BioWorks
Rangga Saputra · Oct 3
Open Tasks
Customer success team workload
Confirm renewal terms
Atlas Mobility · Dewi Lestari
Send renewal proposal
Orbit Commerce · Maya Kusuma
Update account notes in CRM
Atlas Mobility · Rangga Saputra
Schedule customer health review
Stratos Cloud · Dewi Lestari
Follow up on low engagement
Lumen Fintech · Sarah Wijaya